SMS & Email functions in Magento 2 RMA Plugin

Purpletree Magento 2 RMA Extension is helpful in managing returns on Magento 2 eCommerce Website. It gives a smother interface for customers to raise return requests from the customer accounts. Customers can raise partial return requests and full return requests.

A partial return request means returning only a few items from an order. Whereas complete returns mean returning all items from an order.

Purpletree Magento 2 RMA extension handles return with proper flow and in a very smooth organized way.

Information like Resolution, Package Condition during return like opened, not opened, damaged, etc. and Reason for return of the order like the wrong item delivered, mistakenly wrong item ordered, etc.

(Know more about Magento 2 RMA with SMS Extension)

Return handle extension for Magento 2 also offers Exclusive SMS Functionalities with the RMA extension itself. If Separately purchased SMS API is configured with the extension It will also send SMS.

SMS on Order Return Initiate in RMA Extension for Magento 2

This option if set to YES, send an SMS on order return initiated by customers when the customer successfully raises the request for return. This SMS is sent to the customer.

It has the customer name, Order ID, and Track Store URL.

Default Order Return Initiate Template - Hello _NAME_, Your request for order no. _ORDERID_ has been received. Track your request at _URL_

Note use this variable:-_NAME _ (for Customer name),_ORDERID_(for Order id),_URL_ (for store URL).

SMS on Status Change in RMA Extension for Magento 2

The option if enabled to YES sends an SMS whenever the admin changes the status of the order return request. With every status change of order return. SMS is sent to the customer.

Like from pending to processing or processing to complete etc.

Default Status Change Template- Hello _NAME_, Your request for order no. _ORDERID_ is _STATUS_. Track your request at _URL_

Note use this variable:-_NAME _ (for Customer name),_ORDERID_(for Order id),_STATUS_(for Status), _URL_ (for store URL).

Set this option to yes whenever any message is added by admin in the return dashboard.

Use variables NAME_(for Customer name),_ORDERID_(for Order id),_URL_

(for store URL).

Default message Template - Hello _NAME_, Your request for order no. _ORDERID_

has received a message from the admin. Track your request at _URL_

The benefit of integrating the Return SMS functionality into the RMA extension is that the customer gets the latest updates about the return of his orders quickly. It enhances his trust in the Magento Website. Thus you get lots of loyal customers and your revenue increases.

Also, it is available that return-related notifications can be received via Email also.

Admin can select the cases when he wants that Email should be sent to the customer like in the below screenshot.

Admin can select one or all as per his wish.


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