Stock Notification for Magento 2
$59
Magento Extensions
RMA with SMS for Magento 2
Purpletree RMA makes the product return process easy and smooth for both store owners and customers.
It provides a clear and simple workflow for handling product returns. At every important stage of the return process, automatic SMS and email notifications are sent to keep customers informed. This helps improve communication, reduces confusion, and ensures a better after-sales experience.
$49 $69
One-time payment
SKU :
purpletree_rma
Add-On:
(20)
Trusted by 5000+ Stores
Lifetime Updates
6 Months Support
Description
Includes: Free Installation, Lifetime Updates, Full Source Code, One-Time Payment, and 6 Months of Support
Easy Product Return with SMS in Magento 2
With this module, users can easily request a return and get SMS updates.
How Users Can Raise a Return:
- Orders and Returns Form – Available on the Magento website, no login needed.
- User Dashboard – Users can request a return from their order history if eligible.
- Return Window – Users can return products only within a set number of days after order completion.
- Notifications – Users get email and SMS alerts when their return is confirmed.
Admin Features:
- Set the return period (number of days allowed for returns).
- Manage return details like:
- Return Status
- Resolution Options
- Package Condition
- Return Reasons
- Add and manage return terms & conditions.
- Handle the entire return process from the admin panel.
Types of Returns:
- Supports full and partial returns.
- Helps admins and users track whether the whole order or only part of it is being returned.
SMS Integration:
- Sends SMS updates for refund requests and return status.
- Works with any SMS provider that supports HTTP GET/POST API.
- Important: This module does not include an SMS API. You need to buy one separately.
What is RMA with SMS for Magento 2?
- A Return Merchandise Authorization (RMA) system with SMS updates.
- Customers can request and track returns via SMS.
- Customizable SMS templates for different return stages (request, approval, completion).
- Simple admin dashboard for managing returns and generating reports.
User Features
- As a user, you can raise a return from the following pages:
- Magento's default "orders and returns" form. This can be used without a user login.
- From the user's dashboard. Return action is available for orders which are eligible to be returned.
- Users can return a product only within a configurable number of days after order completion. This is used by shop owners to enforce the number of days for "return window".
- Users receive email and SMS notification for return confirmation.
Admin Features
- Admin can configure a returnable period for the store, in the number of days.
- Admin can update master data such as
- Return Status
- Resolution
- Package Condition
- Return Reason
- Admin can manage "Terms and Conditions" for return.
- Admin can handle the complete lifecycle of the return process from the backend.
Types of Returns
The system manages different statuses for partial and full returns.
This is useful for Admin and User to know if complete order should be considered returned or not.
SMS integration
We have provided SMS integration capability for the SMS generation refund request. This increases the utility of the return extension since users are informed in a better manner. Service from any SMS vendor having HTTP API can be used to configure SMS.
Important for SMS Integration
Here we are only selling this software for sending SMS.
You will also need to buy SMS API in order to send SMS.
You can use any SMS provider that supports HTTP GET API.
Description of RMA with SMS for Magento 2
RMA with SMS for Magento 2 is a software solution that integrates Return Merchandise Authorization (RMA) and SMS capabilities for Magento 2 e-commerce websites. The solution enables customers to initiate a return request and track its status via SMS updates. It allows for customizable SMS templates for different RMA events, such as request submission, approval, and completion. The solution also provides a user-friendly interface for managing RMA requests and generating reports.
Our Support, guide & Policies
Download the user guide.
In case of any issues, please open a ticket from our helpdesk.
Note: Our extensions have a licensing policy, click here to view the license policy.
Features
Easy Product Return with SMS in Magento 2
With this module, users can easily request a return and get SMS updates.
Easy Return Request
Users can easily raise a return request and track updates via SMS.
Orders and Returns Form
Available on the Magento website and can be used without user login.
Dashboard Return Option
Users can request a return from their order history if eligible.
Configurable Return Window
Users can return products only within a configurable number of days after order completion.
Email and SMS Notifications
Users receive email and SMS alerts for return confirmation and updates.
Full and Partial Returns
Supports both full and partial returns for better order management.
Return Status Tracking
System manages different statuses for partial and full returns.
Admin Return Period Setting
Admin can configure the returnable period in number of days.
Manage Return Master Data
Admin can update master data such as:
- Return Status
- Resolution
- Package Condition
- Return Reason
Return Terms & Conditions
Admin can manage return terms & conditions from backend.
Complete Return Lifecycle Management
Admin can handle the entire lifecycle of the return process from admin panel.
SMS Updates for Refund Requests
SMS integration provided for refund request and return status notifications.
HTTP API Supported
Works with any SMS vendor that supports HTTP GET/POST API.
Customizable SMS Templates
Custom SMS templates available for different return stages like request, approval, and completion.
Important for SMS Integration
This module does not include an SMS API.
You need to buy SMS API separately.
We are only selling this software for sending SMS.
Benefits
Value for Everyone
For Store Owners
-
Control return window with configurable return period
-
Manage full and partial returns efficiently
-
Reduce manual follow-ups with automated SMS updates
-
Track return status clearly from admin panel
-
Improve customer communication with SMS alerts
-
Structured RMA lifecycle management
For Customers
-
Easy return request without login option
-
Raise returns directly from dashboard
-
Receive SMS and email updates for return status
-
Clear return window visibility
-
Track return progress easily
Live Demo
See It In Action
Compatibility
Supported Versions
Supported Versions
Magento 2.4.x, including the latest releases 2.4.4, 2.4.5, 2.4.6, 2.4.7 and 2.4.8.
2.4.x
2.4.4
2.4.5
2.4.6
2.4.7
2.4.8
FAQ
Frequently Asked Questions
It is a Return Merchandise Authorization system integrated with SMS updates for Magento 2.
Yes, customers can use the default “orders and returns” form without login.
Yes, admin can configure the number of days allowed for returns.
Yes, it supports both full and partial returns.
No, SMS API is not included. You need to purchase SMS API separately.
Any SMS provider that supports HTTP GET or POST API can be used.
Customer Reviews
What Our Customers Say
