RMA with SMS for Magento 2

Easy Product Return with SMS in Magento 2

With this module, users can easily request a return and get SMS updates.

How Users Can Raise a Return:

• Orders and Returns Form – Available on the Magento website, no login needed.
• User Dashboard – Users can request a return from their order history if eligible.
• Return Window – Users can return products only within a set number of days after order completion.
• Notifications – Users get email and SMS alerts when their return is confirmed.

Admin Features:

• Set the return period (number of days allowed for returns).
• Manage return details like:
  • Return Status
  • Resolution Options
  • Package Condition
  • Return Reasons
• Add and manage return terms & conditions.
• Handle the entire return process from the admin panel.

Types of Returns:

• Supports full and partial returns.
• Helps admins and users track whether the whole order or only part of it is being returned.

SMS Integration:

• Sends SMS updates for refund requests and return status.
• Works with any SMS provider that supports HTTP GET/POST API.
• Important: This module does not include an SMS API. You need to buy one separately.

What is RMA with SMS for Magento 2?

• A Return Merchandise Authorization (RMA) system with SMS updates.
• Customers can request and track returns via SMS.
• Customizable SMS templates for different return stages (request, approval, completion).
• Simple admin dashboard for managing returns and generating reports.

Frontend Demo URL
User Id: :[email protected]
Password: [email protected]

Admin Demo URL
User Id: demo_admin
Password: demoadmin123

• As a user, you can raise a return from the following pages:
  • Magento's default "orders and returns" form. This can be used without a user login.

  

  • From the user's dashboard. Return action is available for orders which are eligible to be returned.

  

• Users can return a product only within a configurable number of days after order completion. This is used by shop owners to enforce the number of days for "return window".

• Users receive email and SMS notification for return confirmation.

• Admin can configure a returnable period for the store, in the number of days.
• Admin can update master data such as
  • Return Status
  • Resolution
  • Package Condition
  • Return Reason
• Admin can manage "Terms and Conditions" for return.
• Admin can handle the complete lifecycle of the return process from the backend.

The system manages different statuses for partial and full returns.

This is useful for Admin and User to know if complete order should be considered returned or not.

We have provided SMS integration capability for the SMS generation refund request. This increases the utility of the return extension since users are informed in a better manner. Service from any SMS vendor having HTTP API can be used to configure SMS.

Important for SMS Integration

Here we are only selling this software for sending SMS. You will also need to buy SMS API in order to send SMS.

You can use any SMS provider that supports HTTP GET API.

Description of RMA with SMS for Magento 2

RMA with SMS for Magento 2 is a software solution that integrates Return Merchandise Authorization (RMA) and SMS capabilities for Magento 2 e-commerce websites. The solution enables customers to initiate a return request and track its status via SMS updates. It allows for customizable SMS templates for different RMA events, such as request submission, approval, and completion. The solution also provides a user-friendly interface for managing RMA requests and generating reports.

Download the user guide.

In case of any issues, please open a ticket from our helpdesk.

Note: Our extensions have a licensing policy, click here to view the license policy.