It's a tool that allows store owners to gather feedback from customers about their shopping experience.
How does it work?
The survey is typically a series of questions presented to the customer after they have completed a purchase. The customer can then provide answers and submit their feedback.
How to enable Customer Survey in Opencart?
It can be enabled by installing a customer survey extension or module from the Opencart Marketplace.
Can I customize the questions in the Customer Survey?
Yes, the questions and their content can typically be customized from the extension's settings.
Can I see the results of the Customer Survey?
Yes, the results can be viewed from the extension's backend or dashboard.
Can I export the results of the Customer Survey?
Yes, the results can often be exported to a CSV or other file format for analysis.
Does the Customer Survey work with all themes in Opencart?
It may work with most themes, but compatibility can vary based on the theme and its customizations.
Is the Customer Survey compatible with all Opencart versions?
Compatibility depends on the specific survey extension or module used, so it's important to check the product specifications before installation.
Can I send follow-up emails to customers who have taken the survey?
Yes, if the survey extension includes this feature, it can be configured from the backend or dashboard.
