Frequently Asked Questions

1. How can I place an order?

Browse our products, select the item you want, choose the quantity, and click "Add to Cart." Once you’re ready to purchase, proceed to checkout, enter your payment information, and confirm your order.

2. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Stripe, Razorpay, and more.

3. How to download the package?

You can download from your account Orders > View > Download and unzip the package for Opencart Extensions to get installation files for different versions.

For Opencart Themes, Magento extensions, and Apps, which are ready to install, do not unzip the packages.

4. How do I apply a discount code to my order?

You can enter your discount code at checkout in the "Promo Code" field. Once applied, the discount will be reflected in your order total.

5. Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information and ensure a safe shopping experience. We do not store credit card details on our servers.

6. Can I create a wishlist?

Click the product page's heart icon to add items to your wishlist.

7. What should I do if I forget my password?

If you forget your password, click "Forgot Password" on the login page. You’ll receive an email with instructions on how to reset it.

8. How can I contact customer support?

You can reach our customer support team via Purpletree HelpDesk Support.