Manage status and department in Purpletree Magento 2 Helpdesk extension

Purpletree Magento 2 helpdesk is an extension when it is installed on Magento 2 eCommerce Website. It establishes a Helpdesk for Magento 2 eCommerce store. Helpdesk or Support Desk is a system through which customers can raise the support ticket on Helpsek, and Admin can solve those issues and update them in the ticket.

If you are having a Magento 2 eCommerce website, you must have a ticket Helpdesk integrated with your Magento 2 eCommerce Website, So that your valuable customer can raise their issues using the ticket. A well-functional helpdesk makes your eCommerce website attract more customers as customers get to trust your Magento 2 Website.

Manage Status of Ticket

Admin can add/edit or Delete the ticket status from the below dashboard.

Check more details of Purpletree Support Desk / Helpdesk for Magento 2.

To add, a new status, click on Add New Status/

Fill in the below information and click on Save.

The title, box fills the title of the ticket.

 In short, order fill the sort value you want.

Then select status Active- Yes or No.

This status can be updated by Admin updating the ticket from their side respectively.

Generally, update status as per the stage of the ticket.

The ticket status can be Received, In the process, Pending or finally completed.

The complete status of the ticket generally means the ticket is completed. This status of tickets gives an idea to customers of the stage of the ticket.

Click on the action in front of Status.

Admin can also Add and Edit the status of the ticket.

Manage Department of Ticket

On Clicking on Add New Department, a new dashboard will open to add a new department for the ticket.

The admin needs to fill in the below information.

Title of the Department- the name of the department you want to create

Sort Order- The sorting order in the list of departments.

Status Yes or No- if selected Yes it will be enabled otherwise on No it will be disabled.

The customer can select a department while creating the ticket, and the admin can change the department from his admin dashboard.

Thus, both the customer and admin can assign the departments in the ticket. But obviously, the admin can create new departments for the ticket. Customers can not create the department and status of the ticket as desired.

So, as we already discussed in Purpletreee Magento 2 Helpdesk Extension.

Admin can easily add, edit or delete the Status and departments for tickets. Admin can also set up very smoothly the sorting order desired for these. Those status or departments admin wishes to appear on top can be assigned sorting values in ascending order. The one that should be on top sets the lowest value in sorting order and so on.

The customer can also assign the departments for tickets but can not create a department for tickets as it is the sole work of the admin. Customers can not also create ticket status and can not assign status to tickets.

Only the admin can manage the status of tickets.