Cancellation & Refunds

Cancellation Policy

Purpletree Software believes in helping its customers as far as possible, and has therefore a cancellation policy for all customers. Under this policy:

  • Due to nature of products sold, cancellation of orders consisting digital downloadable products is not offered.
  • Cancellation of customization orders is possible if Purpletree Software has not started work on the said order.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

  • For digital downloadable products, we provide refund within 15 days if justifiable reason is provided by the customer.
  • In case of other services, partial or full refund is provided as per decision by PurpleTree Software.