Changes Made to Live Chat Module in Multivendor Marketplace Opencart

The customer can communicate with the seller directly by this extension. This is all made possible by the live chat module. This is a very easy process to communicate with customers and sellers. This feature makes a strong multivendor opencart. For this, the admin has to Allow Tawk. to chat from the settings of multivendor. After that, the admin had to set chat id in the seller store. Now Admin will have to set widget code instead of chat id.

The admin will go into the multivendor settings to allow chat. After that, both the admin and the seller will be able to set the widget code.

Go to admin > multivendor > settings.

1 chat

After that admin will go to the store page and follow these steps.

Go to admin > multivendor > stores.

Now admin will have to edit the store and go to the live chat tab. After that, an admin will have to set “allow live chat”.

2 chat

Earlier, the chat id had to be filled in the chat id text box.

3 chat

Now we have used widget code instead of chat id. This is given below.

4 chat

You can see the difference between chat id and widget code also. For this, we will have to copy the widget code and paste it into the chat widget code text area.

For getting the widget code, you will have to visit the website and login to the user account. After that, you will get the add-on icon. We will click here after that you will get the new page. You will have to click on the chat widget. After that, you will see the widget code here. Now admin or seller can copy the widget code from here. Copied code will have to paste in the store widget code area.

5 chat

In this way, we can set the live chat on the admin side.

After this, the customer can see the live chat on the store and product page.

The seller can add/edit the widget code for the seller panel. For this, follow the given steps.

Go to seller panel > store information

Earlier, we used to set chat id in-store edited page. This page will visible like as given below.

6 chat

Now some changed here. We will have to use “ widget code” instead of “ chat id”.

7 chat

Like this, Widget code will paste here.

In this way, we have made changes to the seller registration page. When the seller will register for the seller's store then we will get this field. We have changed here also. This page will visible here like something. Earlier, we use only chat id. Now we will have to use widget code instead of chat id.

8 chat

Customers can paste here widget code. Like this, we can set widget code from here.

After set the widget code, we will see the live chat on the store and seller product page, like something.

First, we will see the store page here.

9 chat

More details of Purpletree Complete Opencart Multivendor extension can be found here.

Please check more knowledge base article for this extension below: