In Purpletree Magento 2 Multi Vendor Website customers can very smoothly checkout products from multiple vendors in a order. Vendor will be able to manage order from their dashboard separately their orders in this case. Admin and Customers can mange this order from one place.
Magento 2 RMA extension by Purpletree has also SMS and Email Notifications features. For availing SMS functionalities you just need to integrate the SMS API URL with the Extension.
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Delve into the knowledgebase article describing how admin can manage sellers in Magento 2 Multi-Vendor marketplace. Admin can mange various functionalities of vendor from admin itself. Store information, commission on store basis, order, commission,product, category, etc can be manged by admin.
This knowledge base article how admin, vendors and customers can avail the review and rating functionality of sellers by customers. The customer can add reviews, the admin can manage those reviews and the vendor can view reviews with complete information.
In the knowledgebase, we are discussing how admin can add, edit and delete departments for support desk tickets in Magento 2 Supportdesk extension by Purpletree. Customers can also assign departments to tickets. Customer can not create the departments and status as it it should only be managed by admin.